Revenue Scotland has now published quarterly Key Performance Indicators (KPIs) covering January to March 2016 on our website. In this quarter, over 25,000 returns were received and over 98% of returns were submitted online. The statistics provide a picture for the first full year of Revenue Scotland’s operational performance in relation to a number of areas. With over 115,000 returns received across both Land and Buildings Transaction Tax (LBTT) and Scottish Landfill Tax (SLfT), Revenue Scotland has collected over £0.5bn of taxes. Details on the tax collected for each tax are published on our Statistics page.
Following Revenue Scotland’s first year of operations Chief Executive, Elaine Lorimer said:
“I am pleased to be releasing the quarterly Key Performance Indicators covering January to March 2016, which, taken with our monthly and quarterly tax statistics, demonstrate a successful first year for Revenue Scotland collecting and managing Scotland’s devolved taxes. I am particularly pleased to see such a high rate of online returns, which indicates the user-friendly systems that we have put in place, and underlines our commitment to the Digital First principle of delivering public services. The challenge for my team and I for this year is to build on our first year, ensuring we continue to deliver a good customer experience for taxpayers and their agents, whilst also ensuring value for taxpayer’s money.”
Chair of Revenue Scotland, Dr Keith Nicholson added:
“The publication of the KPIs for the final quarter of 2015/16 provides a very positive record of Revenue Scotland’s performance for its first year of operations. It has been a pleasure to see the organisation launch successfully and adapt to the many changes that a young organisation experiences, but also rise to significant challenges, including legislative change. The Board’s priority is now to support Elaine and her team in building on this successful year for the year ahead.”
Details of our KPIs are available in the Revenue Scotland Corporate Plan. Revenue Scotland will publish its Annual Report later this summer.