Annual Report and Accounts 2020-21

Last updated

  • News & Events
  • SLT

Revenue Scotland has published the Annual Reports and Accounts for its resource spend as well as for the devolved taxes.

The reports, now laid in Parliament, give an outline of our key business activities and performance over the past financial year.

Despite beginning 2020-21 in the midst of the COVID-19 pandemic, we have worked hard to continue to deliver for taxpayers and their agents.

We have:

  • enabled staff to work remotely, ensuring that wellbeing support, IT and home office kit was available to all
  • recruited 34 new employees – interviews, induction, training all completed virtually
  • experienced no interruption to the availability of our systems and services - more than 135,000 tax returns have been submitted online
  • collected £624m of tax revenue which support public services across Scotland
  • had 60% of appeals upheld
  • responded to correspondence within 10 working days - 98%
  • delivered legislative changes in response to pandemic at pace
  • worked collaboratively with our internal and external stakeholders and
  • developed a new Corporate Plan for 2021-24

Elaine Lorimer, Revenue Scotland Chief Executive Officer said:

“The past year has shown that we are capable of delivering a service for Scotland despite the challenges which COVID-19 presented us. Our success through this period has been founded on three key principles to guide us: staff health and wellbeing; performance of our statutory functions; and maintaining an excellent level of service. I am incredibly proud of the many ways in which we have managed to adapt and continued to deliver for taxpayers.” “I would like to say a huge thank you to everyone who has supported us throughout 2020-21 and I look forward to continuing to work together in the years ahead.”


Read the full 2020-21 Annual Report and Accounts: