Revenue Scotland has published the Annual Reports and Accounts for its resource spend as well as for the devolved taxes.
The reports, now laid in Parliament, give an outline of our key business activities and performance over the past financial year.
Despite beginning 2020-21 in the midst of the COVID-19 pandemic, we have worked hard to continue to deliver for taxpayers and their agents.
- enabled staff to work remotely, ensuring that wellbeing support, IT and home office kit was available to all
- recruited 34 new employees – interviews, induction, training all completed virtually
- experienced no interruption to the availability of our systems and services - more than 135,000 tax returns have been submitted online
- collected £624m of tax revenue which support public services across Scotland
- had 60% of appeals upheld
- responded to correspondence within 10 working days - 98%
- delivered legislative changes in response to pandemic at pace
- worked collaboratively with our internal and external stakeholders and
- developed a new Corporate Plan for 2021-24
Elaine Lorimer, Revenue Scotland Chief Executive Officer said:
Read the full 2020-21 Annual Report and Accounts: