Annual Report and Accounts 2020-21

Revenue Scotland has published the Annual Reports and Accounts for its resource spend as well as for the devolved taxes.


The reports, now laid in Parliament, give an outline of our key business activities and performance over the past financial year.

Despite beginning 2020-21 in the midst of the COVID-19 pandemic, we have worked hard to continue to deliver for taxpayers and their agents.

We have:

Financial Plan

This corporate plan sets out the strategic outcomes we are seeking to achieve during the 2021-24 planning period and the strategic objectives that will help the organisation to deliver those outcomes. The Revenue Scotland budget is set annually. The financial projections associated with this corporate plan therefore, are estimates which are subject to change.

Performance Measure

The key performance indicators (KPIs) below have been identified to help measure our performance. A range of qualitative and quantitative management information is also collected to inform operational decisions, help assess our performance each year and provide wider understanding of areas of high performance and where we can improve.

Strategic Outcomes

Excelling in Delivery


We offer user-focused services that are digital by design, and provide value for money, convenience and ease of use for internal and external users.

Investing in our People


We are high performing, outward looking and diverse, provide a great place to work as an employer of choice. Our staff are motivated and engaged, and we invest in their development and health, safety and wellbeing.

Purpose and Vision

Purpose


To efficiently and effectively collect and manage the devolved taxes which fund public services for the benefit of the people of Scotland.

Vision


We are a trusted and valued partner in the delivery of revenue services, informed by our data, digital by design, with a high performing and engaged workforce.

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