Support Desk Enquiries
A support desk is available to provide assistance if you:
- have any problems signing into your account or completing registration
- have a basic enquiry relating to completion or amendment of your LBTT or SLfT return
Users of the Revenue Scotland online portal (SETS) should submit case specific questions or complex tax enquiries using the portal's secure messaging service.
If you are not a registered portal user, please submit any LBTT enquiries via our dedicated mailbox at firstname.lastname@example.org.
All SLfT enquiries should be submitted via our dedicated mailbox at email@example.com.
For support desk queries, please call 03000 200 310.
Support desk is open Monday to Friday 9.00-16.00 (please note that lines will be closed from 9.00-10.00 every Thursday for staff training)
You can also write to us at:
Revenue Scotland, PO BOX 24068, Victoria Quay, Edinburgh, EH6 9BR
All media enquiries should be emailed to firstname.lastname@example.org.
For Revenue Scotland opinion process and contact details please see Revenue Scotland's opinion page.
Please note: As a general rule, we cannot give advice to taxpayers or agents on potential decisions or on the tax liability in individual cases. You may wish to take independent professional advice if you are unsure of the tax treatment in your case.
Unacceptable Behaviours policy
This document sets out Revenue Scotland’s policy of unacceptable behaviour by any external organisation towards its staff.